Small confession: we currently use the term 'post-mortem' in incident.io despite preferring the term 'incident debrief'. Unless you have particularly serious incidents, the link to death here really isn’t helping anyone. However, we're optimising for familiarity, so we're sticking to the term 'post-mortem' here. Ask any engineer and they’ll tell you that a post-mortem is a positive thing (despite the scary name).
TL;DR: We’ve raised $34M to bring increased resilience to organisations around the world. With this latest round of investment we’re expanding internationally in the US, accelerating our product plans, and growing our amazing team 🎉 As technology becomes more complicated and runs an ever greater part of our lives, failure becomes more inevitable, and more costly.
A few years ago I’d just moved to London and started out at my first software job. I was having a great time building things and making new friends, and one evening a friend and I decided there was a new problem we wanted to solve: we really didn’t like the expenses software. We thought it was confusing and over-complex, and decided we could do better.
At incident.io, we’re continually building out our integrations to work with all the tools you already know and love. Next on the list, is our first bug tracker, Sentry. Try posting a Sentry link on your next incident to check it out.
At incident.io we use gorm.io as the ORM library for our Postgres database, it’s a really powerful tool and one I’m very glad for after years of working with hand-rolled SQL in Go & Postgres apps. You may have seen from our other blog posts that we’re heavily invested in tracing, specifically with Google Cloud Tracing via OpenCensus libraries.
A few weeks ago we had a major incident. We were releasing our Practical Guide to Incident Management, and after posting about it online an incident.io employee noticed that the page wasn’t loading. Just to set the scene, I’ve been at incident.io for 3 months and don’t have any experience of incidents in my previous role. When the team got paged I expected this to be one of those “follow along and learn how the wizards work their magic” exercises.
