Operations | Monitoring | ITSM | DevOps | Cloud

May 2022

Digitalization Is Key To Competing In This New Era Of Customer Experience

Customer experience (CX) is becoming an increasingly strategic part of any company’s brand as businesses become more customer-centric. And thanks to technologies that give customers more options than ever, right at their fingertips, consumers expect a flawless CX, anytime and anywhere, regardless of medium. In other words, customer retention and satisfaction is intertwined with CX.