“Give customers the power to help themselves. Self-service options allow for faster problem resolution while reducing strain on your support teams.” – our friends at ServiceNow Self-service is a crucial component to any DevOps strategy. Many IT organizations still depend on manual and ticket-driven workflows with strong reliance on dedicated teams to make simple and frequent change requests. Unfortunately, these traditional models don’t scale.

We’re pleased to introduce updates to Puppet Enterprise that give infrastructure operations teams the insights they need to manage and protect infrastructure and complex workflows in a simple yet powerful way. With Puppet Enterprise 2021.7, teams gain automatic access control and a host of system insights related to runs and events.