Operations | Monitoring | ITSM | DevOps | Cloud

Great experiences feel effortless. That happens when IT resolves issues before anyone notices. No tickets. No noise. Just results. That’s Zero Ticket IT.

Slow computer? Watch RITA diagnose and fix it in real time. Zero Ticket IT.

Still managing Joiner, Mover, Leaver workflows with tickets and manual handoffs? It’s time to automate them. In this fast-paced session, we show how enterprises use agentic AI and orchestration to eliminate repetitive JML tickets, enforce policy automatically, and deliver secure access from day one. Powered by Resolve’s Agentic Resolution Fabric, AI agents coordinate knowledge, automation, and technician assist to provision, modify, and revoke access without manual triage. Faster onboarding. Zero-delay changes. Audit-ready offboarding.

In this episode of Agents of IT, we reflect on scale, strategy, and what it really takes to transform IT inside the world’s largest enterprises. Ari shares lessons from his work with Fortune 500 organizations, breaking down what separates automation pilots from true operational change. From navigating enterprise complexity to driving executive alignment, this conversation explores how large organizations move from reactive ticket management to intelligent, agent-driven operations.

Fortune 500 IT. Real transformation. From automation pilots to Zero Ticket scale.

“My computer is running slow.” It’s one of the most common service desk tickets. It’s also one of the most automatable. In this episode of the Zero Ticket Video Series, we demonstrate how RITA, Resolve’s AI-powered IT agent, autonomously diagnoses and resolves a slow laptop issue in real time, directly within Microsoft Teams. Watch as RITA: No ticket queues. No manual triage. No escalations.

AI agents are easy. Scaling them takes a platform. Learn more in this week’s episode of Zero Ticket Minute.

New Zero Ticket Minute. AI agents are easy to build. Scaling them without chaos is hard. Without a platform, autonomy breaks. With the right foundation, it scales.

Resolve just dropped a new single: “It’s Over, ITSM AI.” Fast. Loud. Early-2000s pop punk energy. Total breakup anthem. For everyone done with endless tickets and empty AI promises… Autonomous resolution has entered the chat. Watch the video. Press play. Break up with bad ITSM AI.

What does it really take to move from reactive IT firefighting to intelligent, AI-driven operations? In this episode of Agents of IT, Resolve CCO Sean Heuer and COO Ari Stowe sit down with Bob Armstrong, AVP of Service Operations at Assurant, to unpack what happens when a 25-year service operations leader embraces AI, automation, and agentic workflows.

AI isn’t taking IT jobs. It’s changing them. Bob Strong from Assurant breaks down how automation is becoming a true teammate in IT.

More AI agents aren’t the answer. Orchestration is. When agents work together, IT problems get resolved end-to-end. Less noise. More execution.

Autonomous operations start small. Watch a routine IT request go from ticket to resolution in minutes. No noise. Real ROI.