Operations | Monitoring | ITSM | DevOps | Cloud

In this episode of Agents of IT, Sean Heuer, Resolve CCO, and Ari Stowe, Resolve COO, look back on 2025 and share their unfiltered hot takes on what really defined the year in IT. Yes, AI dominated every keynote and conference slide. But they dig deeper into what actually changed inside organizations. As more departments leaned on technology in new ways, IT teams faced a sharp increase in complexity, tooling sprawl, and operational pressure. The conversation explores how this shift reshaped IT’s role, stretched existing models, and set the stage for what comes next.

Everyone says AI defined IT in 2025, but the real change was complexity. Every department leaned harder on technology, and IT felt the pressure. In this clip, we break down what actually changed.

A new Zero Ticket Minute just dropped! Holiday retail is being won by agentic AI. Autonomous agents adjust pricing, manage inventory, and resolve issues in real time. One retailer automated 20+ workflows and saved 1,400 hours. Speed and scale win.

Build AI orchestration or buy it? In the latest Agents of IT, Resolve leaders make it clear: Build your domain knowledge. Let enterprise-grade orchestration handle the rest.

Enterprise IT teams are under growing pressure from complex, cross-functional workflows, rising alert noise, and overloaded ticket queues. Traditional ITSM automation, built on scripts, intents, and manual orchestration, can’t keep up. In this webinar replay, Resolve leaders break down how forward-thinking enterprises are scaling autonomous operations with agentic AI, delivering 2–5x faster resolutions and achieving 70%+ L1 deflection, without brittle scripts or intent models.

Everyone’s talking about generative AI. Few are doing it right. In this episode of Agents of IT, we break down what actually matters when bringing agentic AI into the enterprise. We challenge the myth of “AI readiness,” unpack the real build vs. buy decision, and explain why companies should stop building platforms and start building domain intelligence.

Agentic AI is changing IT fast. In this week’s Zero Ticket Minute, see how AI agents cut wait times, kill repetitive work, and boost the employee experience across every team. Less friction. Faster fixes. Smarter operations. Watch the full episode to see what's possible when tickets disappear.#AgenticAutomation.

From batch scripts to AI coworkers, automation has evolved. In this episode of Agents of IT, Prasad Watve, Head of Automation Services at Tietoevry Tech Services, shares how IT has moved from manual scripting to agentic AI that learns, acts, and collaborates like part of your team. Hear how digital FTEs are reshaping service delivery, why Zero Ticket IT is closer than ever, and what skills IT leaders need to thrive in the AI era.