As we are seeing subscription-based software license models ‘rule the world’, one might wonder why they are that successful. And we need to ask the question if they are truly in the interest of customers. A major driver of course has been the rise of ‘software as a service’ which natively involves permanent cost of hosting and operation by the software company on behalf of the customer.

2020 has certainly presented all of us with its fair share of challenges. Small businesses and large organizations alike have been forced to change policies and procedures to adapt to the concept of ‘the remote worker’. As more and more employees are working from home, it is critical that they are set up for success and armed with the tools to address issues that arise, no matter where they are located.

As an administrator, you want to enable your users and not restrict them wherever possible. But this means you will have to keep track of your users. In the end, you are responsible if some critical alert is not properly escalated.