With an increased shift to hybrid and remote work environments, IT teams have had to adapt their support models to meet the evolving needs of their organization at a rapid pace. For most IT organizations, the programming effort required to customize less flexible software solutions to meet the changing demands of the business can often be expensive and slow-moving.

Now that the world has embraced the long-term shift to the Everywhere Workplace, what do workers really think about it? That’s what we sought to find out with an ambitious survey that led to an eye-opening rendition of our annual Everywhere Workplace report. It also led to a big award.

Business objectives for IT management have fundamentally shifted. Traditionally, organizations imposed a heavy-hand over the types of IT resources their workers employ and how they will use them. However, over the past decade or so, a growing awareness has supplanted these antiquated approaches suggesting technology should conform to the needs of the workers, rather than the other way around.