Operations | Monitoring | ITSM | DevOps | Cloud

June 2020

Learning from Incidents - what to do after you write a postmortem?

For folks who’ve made post mortems more meaningful at your company, it is important that you spread that learning around. A lot of companies have teams that do postmortems really well and a lot of engineering managers(EMs) want to spread it organically, but writing and following postmortems is the kind of practice that a lot of devs really just don’t think about or care about and it can get extremely hard to force this practice, especially without support from upper management.

Zenduty - Microsoft Dynamics Integration

Microsoft Dynamics is a line of enterprise resource planning and customer relationship management software applications. Microsoft markets Dynamics applications through a network of reselling partners who provide specialized services. Microsoft Dynamics forms part of "Microsoft Business Solutions". The Zenduty-Dynamics integration helps you escalate critical cases/incidents to the right team, proactively alert them about SLA violations and bring in SMEs and stakeholders into high priority cases. To know more about the Integration,

Disaster recovery in AWS, GCP and Azure - thoughts on capacity planning and risks

One of the most popular cloud disaster recovery models in the industry today is the “pilot light” model where critical applications and data are in already place so that it can be quickly retrieved if needed. A simple question one must ask before adopting this model is what thought has been given to whether the AWS/GCP/Azure APIs will work and if the requisite capacity will be available in the alternate region.

Prometheus for multi-cluster setups

This tip is for those who are using Prometheus federation to monitor multiple clusters. How should alertmanager be configured for multiple clusters? Let us say that if there’s an issue for Cluster A it only needs to send an alert for cluster A? In such cases, every alert should be routed to proper team based on labels (if there is problem with application A on cluster B - team responsible should be notified). In the above case, two alerts are triggered by the same rule.

Trust-building elements to increase conversion rates

In order to have a pipeline with great conversion rates, one must integrate a number of design and copy updates into your application funnel for trust-building and user empowerment. These are also called service evidence, a term comes from The Design of Everyday Things by Don Norman.