Operations | Monitoring | ITSM | DevOps | Cloud

April 2020

MSPs: Time To Reinvent

Managed service providers (MSPs) have been around for more than 20 years, and my how things have changed since they grew out of the original application service provider (ASP) model. Until recently, MSPs have focused primarily on remote monitoring, security, network management and other routine IT tasks that CIOs would rather outsource for cheaper than they can run internally.

New OpsRamp Customer Support Portal and Feature Request Process

Customer-centricity is what many companies want to deliver, but what does that actually mean? For an enterprise software company like OpsRamp, it's about user experience and a comprehensive, feature-rich platform that delivers on their needs today and down the road. What new features or enhancements make our customers more productive and successful on the job, using our product? How can the platform work better for our customers and partners?

Manage Your Hybrid IT Environment Through Remote Access

OpsRamp’s Secure Remote Console enables you to launch consoles into managed devices remotely. Remote consoles let you securely log into hybrid infrastructure through a wide variety of protocols like Secure Shell (SSH), Remote Desktop Protocol (RDP), Telnet, Virtual Network Computing (VNC) and Remote Shell (RSH). OpsRamp records all actions carried out by an administrator on a device. You can use video playback recordings for audit trails, change and compliance management and training.

Survey: How IT is Adapting to the New Normal

The results of a new report, “How IT Operations Leaders Can Deliver Business Value in an Economic Slowdown,” highlights new tech initiatives and priorities during Covid-19. By all fiscal measures, the U.S. and global economy has taken a bitter downward spiral in the last six weeks. With ever-growing jobless claims and stock market losses, many IT execs are quickly re-shifting all priorities and strategies to cope with great uncertainty over the next 12 months.

Five Ways AIOps Can Transform Your Enterprise

Artificial intelligence for IT operations is a new, emerging technology to help IT operations teams make sense of operational data. But how can it work for you? Join the OpsRamp AIOps experts and learn: How AIOps can help you proactively monitor for disruptions Where AIOps can speed detection and remediation of incidents Which alerts AIOps can automatically reduce from your system How to choose and evaluate an AIOps tool for your organization

The OpsRamp Monitor: Covid-19 May Further IT Modernization

Most IT professionals are working from home, enduring all the new challenges for productivity under a heavier workload. Some IT pros are working in companies where revenue forecasts are grim. But it’s time to put the gloom and doom aside for a moment. As my mother told me when our first-born was keeping us up all night: everything is temporary. While we’re in this unnerving phase of life and work, let’s take a look today at the positives and that begins with IT budgets.

Closer Look: Observability

As enterprise IT systems have become more complex and distributed due to cloud infrastructure, containers, serverless technology, an ever-growing footprint of applications and devices, IoT, SDN, open source development tools and more, the practice of performance monitoring has become far more nuanced. In these modern IT environments, traditional monitoring practices centered on known issues aren’t enough.

Complexity Debt: The Hidden Wrench In Enterprise Modernization

There is a dark side to digital transformation, but nobody wants to talk about it. I previously wrote about technical debt. But there’s also complexity debt. When a CIO decides to delay modernizing or upgrading systems, there are usually budget considerations and skills gaps that stand in the way. The IT leader’s job is one of continual evaluation of risk and opportunity amid rapid technology disruption.

Command Center, Outdated, or Perfect Time for IT Operations?

Many of OpsRamp customers have established a digital operations command center for hybrid IT monitoring and management. Is now the time to invest in the ability to gain visibility across your entire infrastructure in one place? In this interactive session we'll dive into the concept of a digital operations command center, share examples and demonstrations to outline why this is more important than ever as organizations adopt remote work strategies and prioritize digital transformation initiatives.

Advancing IT Operations Maturity for Digital Transformation

This is part two in our blog series on Digital Transformation during Covid-19. You can read the first blog here. The global pandemic and subsequent lockdowns affecting over half the world’s population are already affecting digital transformation, on both an organizational and employee level. Starting by improving your internal customer experience is a good first step, after which digital transformation efforts can and should focus on enhancing the external customer experience in every way.

Staying Focused on Digital Transformation During Covid-19

CIOs and other IT leaders know the importance of having a well-oiled machine to support the vast requirements of the business. Not having a Google-like experience of an always-up, always-fast, easy to use technology ecosystem can be a competitive disadvantage. More pressing is that while most businesses want to reinvent, through digital transformation or other methods, these large-scale efforts fail 70% of the time.

Tech Talk: Getting to a Hybrid IT Strategy with OpsRamp

Are you prepared for managing the requirements of both on-premises and multi-cloud infrastructure discovery, monitoring and management? Do you have the right strategy for event management and automation in place? What about AIOps? In this session will talk about methods and strategies for maximizing efficiency and service delivery specifically for the challenges of the hybrid, multi-cloud environment.

An IT Operations Exec Discusses DevOps Collaboration, AIOps Trends

Donnie Berkholz is a VP of IT Service Delivery and comments frequently on trends in IT infrastructure in his newsletter. We talked to Donnie about his typical day on the job, his initiatives in self-service platforms and product management and his take on top infrastructure management trends such as AIOps and Kubernetes.

Topology Maps: Connecting the Dots for Hybrid and Multi-Cloud Infrastructure

In this article, learn: Given that enterprises use a mix of physical, virtual, and cloud native infrastructure, it can be a struggle to maintain the availability and performance of digital services. OpsRamp's Topology Explorer delivers visual representations of dependency relationships between application components and hybrid infrastructure that feed into both service maps and service-centric AIOps.

Tech Talk: Agentless Monitoring and Custom Monitors

In addition to Agent-Based Custom Monitors, OpsRamp supports agentless infrastructure monitoring to allow our customers to track the health and performance of network, storage, and virtual resources as well as platform as a service (PaaS) cloud resources. In this interactive session we'll dive into why this is more important than ever as organizations adopt remote work strategies and prioritize digital transformation initiatives.