Operations | Monitoring | ITSM | DevOps | Cloud

VDI has been a cornerstone of enterprise IT for nearly two decades. Once seen as a breakthrough for secure remote access and business continuity, the cost of resolving IT issues within VDI environments has led some leaders to question whether these systems are a blessing or a burden. With rising pressure on IT teams from shrinking budgets and increasing demands for efficiency, one question keeps coming up: Is your VDI investment a value driver, or a cost center?

For many years, I've spoken with power users in IT departments who love the insights they get from Nexthink. They can run complex queries, create dashboards, drill down into the network view, or implement new automations across thousands of digital workplaces. I've also noticed that these same teams have increasingly asked us to share the power of Nexthink with other IT functions, HR teams, or even employees.

It started with promise: deploy a chatbot, cut service desk costs, and deliver instant support to employees anytime, anywhere. And many large organizations bought in. But several years into this so-called “chatbot revolution,” the results tell a different story—one of inflated expectations and underwhelming outcomes. It’s time to face a hard truth: AI that only talks is no longer enough.

From desktops to applications and everything in between, Nexthink has delivered unmatched visibility enabling IT teams to see, diagnose, and fix issues plaguing the digital workplace. But, digital workplaces looking to supercharge employee productivity need more. Enter Nexthink Adopt, your new ally in eliminating friction and driving flawless adoption and usage of your most critical business applications.