In the world of IT support, where time is always ticking and employee satisfaction is on the line, removing inefficiencies in ticket resolution can be nothing short of a game-changer. One major source of inefficiency in nearly every service desk operation relates to the process of obtaining and confirming information about users and devices. Comprehensive and unified information about a device and/or a user typically isn’t immediately available, and gathering it is a major burden.

Patient care is the core of the mission for the HBLICT team. Serving more than 1.2 million adults and children in Hertfordshire, West Essex, Bedfordshire and East England, they provide a range of community health services and hold the highest standards for their care. Achieving this high quality of care requires a dedication to patient experience – and a dedication to the experience that their clinical staff have with technology.

VPN issues are easily some of the most common digital workplace problems to plague end user computing (EUC) teams. When the VPN crashes or falls out of compliance, it can have a disproportionate impact on employee experience. Monitoring and managing VPN performance is a top priority for many of our customers – including Qualcomm Incorporated. Qualcomm had a known VPN issue taking place in their environment impacting 90% of their workforce.