The customer support department is an integral part of any organization. Startup business owner often handles it by themselves; however, medium to large-sized organizations establish separate workforce but in-house hiring or outsourcing to keep their customers happy. They use many proven tactics for user engagement and are still seeking the way to bridge the gap.

The rate of cyberattacks is alarming. The number keeps increasing every year. According to the FBI’s 2019 Internet Crime Report, in 2018, cybercrime leads to a $2.7 billion loss. This means that you have to up your game when it comes to protecting your website content. You can prevent cyber attacks by controlling any form of data that comes from users.