Webinar: Office 365 Monitoring with NiCE

Webinar: Office 365 Monitoring with NiCE

Published Jan 30, 2019

Join Matthew Long and Adam Kinniburgh from Squared Up, and Christian Heitkamp from NiCE IT Management Solutions GmbH as they discuss monitoring the health of your Office 365 services.

Many organisations are now moving to Office 365 in either a hybrid environment (Exchange on premise with Office 365 integration) or full cloud capacity, but Microsoft does not provide much detail on how issues or outages impact your resources specifically. It's not enough to know that globally "Some users or tenants may be affected" - your business needs to know if users are suffering and what proportion are impacted.

NiCE have built an amazing outside-in MP that integrates monitoring of Office 365 alongside your existing Exchange and ADFS MPs to provide end-to-end health of your mail, Sharepoint and Onedrive systems. The MP includes lots of user-facing metrics and availability tests such as logon times, download times and mail send times, allowing you to provide service health dashboards to your business using metrics that really matter to them.

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