This Incident Management has evolved considerably over the last decade, more so in the last few years. What was traditionally limited to having just an in-house on-call team and an alerting system, has now grown well beyond that to ensure Automation, Collaboration, Transparency, and Retrospection are deeply entrenched in Incident Response.

Reliability is no longer an afterthought, but rather the primary focus area of an entire SRE team that is assembled to assure best-in-class Customer Experience(CX). But, encouraging Engineering teams to embrace this process change is only scratching the surface of a much larger goal - to instill a change in culture, especially around the way ‘Reliability’ is viewed by organizations in today’s digital-first world.
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This webinar will help you understand the evolution of Incident Management over the years. You will also understand the challenges faced by organizations when it comes to establishing Reliability practices, and what you can do to improve visibility within the organization.

Key takeaways:

1. Importance of ‘Reliability’:
2. a. Looking back at some major outages from the past
3. b. Key trends & Reliability insights
4. State of Incident Management today
5. Evolution of Incident Management: now vs. 15 years ago:
6. a. Why Incident Management cannot be restricted to just On-Call & Alerting
7. b. Different facets of Incident Management in 2023: On-Call, Incident Response, SRE
8. Challenges faced by Engineering teams today
9. What can Engineering leaders/teams do to mitigate the problem
10. Demo: How Squadcast can help in achieving your goals