Organizations already heavily reliant on Teams for its collaboration and communication capabilities are using either Phone System, Operator Connect or Direct Routing functionality for PSTN connectivity.

But to get the most from Teams, there are two questions to be answered:

• Are you using the right Teams PSTN set up to meet your organization’s needs?
• Do you have complete visibility into every part of Teams that makes phone calls possible to ensure quality service delivery?

00:00 - Introduction with Nick Cavalancia (Microsoft MVP), Michael Burrell (Orange Business Services), Evan Zaleschuk (Microsoft) and Rob Doucette (Martello)

01:52 - Agenda

02:52 - Poll: Which Teams calling option(s) do you currently have?

04:49 - Deciphering Teams call functionality: which Teams option is right for you?

10:15 - Poll: Where are you in your Teams calling implementation?

12:14 - Operator Connect vs Direct Routing comparison

18:10 - Where service delivery can fail, look at the source of the issues beyond Microsoft

29:50 - How end-to-end monitoring can be used to ensure service delivery, even in the most complex Teams PSTN environment

36:36 - Demo

50:16 - Ensuring Teams service quality for 10+ years

53:00 - Q&A

Next steps:

• Book a custom demo of Martello Vantage DX: https://www2.martellotech.com/demo-for-vantage.html
• Read more about Microsoft Teams Telephony and PSTN Connectivity with Martello Vantage DX solution to improve end-to-end service quality: https://martellotech.com/solutions/microsoft-teams-monitoring-pstn-connectivity/