Farewell, Cherwell: Celebrations, Migrations, and Considerations
As Cherwell approaches end of life, IT service management (ITSM) teams are facing major decisions about what’s next. In this episode, SolarWinds host Sean Sebring sits down with Matt Neigh, a former Cherwell executive, and Michael Clark, a SolarWinds Solutions Engineer and former Cherwell admin, to reflect on Cherwell’s legacy, explore migration best practices, and discuss what to look for in a modern ITSM platform.
Whether you’re navigating a migration or just exploring your ITSM options, this conversation offers valuable insights, real-world experiences, and practical advice to help guide your next steps.
Topics covered:
- What made Cherwell great—and where it fell short
- Time-to-value differences between platforms
- Challenges of over-customization and support
- What to prioritize in your next ITSM tool
- Risks of delaying migration
- Change management and stakeholder buy-in
- Out-of-the-box expectations and AI in ITSM
- Tips for a smoother, future-proof migration
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