In a world of digital transformation and DevOps, the way that service teams work is rapidly evolving. Is your IT team struggling to adapt to new ways of working? This session will cover a variety of in-depth topics with real examples, including:

• Learning and adjusting to the future of "Lean ITSM"
• Improving incident response communications and collaboration to lower MTTR (Mean time to resolution)
• The right way to conduct an incident PIR to unlock valuable lessons to improve services
• Improving self-service in your organization with a "shift-left" or knowledge-centric support
• Streamlining change management without compromising production oversight
• Plus challenges & lessons learned from customers around the globe

The goal of this session is to provide best practices that you and your team can actually put into practice. At the end of the session, we will provide you with a copy of Atlassian's "Tips to make a lean, mean, ITSM machine" white paper!