Beyond the pager: what to do when Opsgenie sunsets

OpsGenie is going away in 2027, forcing a migration decision for thousands of teams. But this isn't just a tooling swap — it's a rare chance to upgrade how you respond to incidents. Because the real pain in incident response isn’t paging. It’s everything that happens after the alert: coordination, clarity, communication, ownership, and follow-through. Most teams solve this through heroics and tool-juggling across chat, tickets, and docs. That approach doesn't scale.

In this session, we show what it actually looks like to migrate off OpsGenie — and why a like-for-like replacement often recreates the same fragmented workflow with more friction. We hear from teams who've made the move, explore how AI-driven development is increasing incident volume, and discuss why legacy paging systems alone can't keep up.