Alerts vs Incidents vs ITSM
In order to effectively address production issues in your application, you need to have a strong incident response strategy. Incident response starts with an alert which leads to mobilization and response, and finally results in a record of all that happened and was learned from addressing issues. In this session of Dissecting DevOps, learn about the lifecycle of incidents from alert to post mortem and why incident response is as much a strategy as a process.
Dave McAllister and Chris Riley are DevOps Advocates at Splunk. Follow them on Twitter at @dwmcallister and @hoardinginfo.