Operations | Monitoring | ITSM | DevOps | Cloud

Latest posts

ServiceNow: CX in 2019: The Necessity for Humanized Customer Engagement

The bar for delivering outstanding customer experiences continues to be raised. Customers aren't content with only comparing the experience delivered by your company versus your peers. They will compare it to their – and others' – experiences with the best companies across all industries. How can you foster positive customer service interactions and fully resolve customer requests to raise your odds of clearing the bar?

Grafana: Visualizing Time-Series Data with Grafana

Matt Toback and Diana Hsieh - Visualization is a key component for generating meaningful insights from time-series data. Grafana, an opensource visualization platform, is a great option for users looking to create dynamic dashboards that can be shared across teams. In recent releases, Grafana has introduced tighter integrations with both TimescaleDB and PostgreSQL. This includes a graphical query builder easier iteration when working with complex SQL queries.