Operations | Monitoring | ITSM | DevOps | Cloud

Automating IT Service Desk Operations with Bots #shorts

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

Secure the Mobile Edge: Android 16 & iOS 26 STIGs Require MTD

Whether it’s Warfighters deployed in the field or remote analysts supporting missions across the globe, mobile devices make these operations possible. But, these endpoints (and your data) need serious protection. That’s where the Defense Information Systems Agency’s Security Technical Implementation Guides (STIG) come in, setting the baseline for hardened endpoint and application security.

Understanding External Attack Surface Management: How It Works and Why It's More Critical Than Ever

Attack surfaces can expand without your organization even realizing it. And, lacking visibility into your external-facing assets and the vulnerabilities they may contain can lead to significant security risks. External attack surface management (EASM) is a cybersecurity approach designed to safeguard your external assets and strengthen your organization's overall security posture.

Enhancing Productivity with Predictive Analytics and AI

Dex aims to improve productivity and strategic leadership through predictive analytics and AI solutions. It highlights proactive problem-solving and the necessity for visibility in monitoring systems. Leadership is urged to understand how IT affects staff satisfaction and business outcomes. Immediate goals focus on enhancing visibility, while long-term strategies should align Dex's results with business priorities to secure support and investment.

Harnessing AI for Enhanced Digital Experiences

AI can significantly improve digital experiences when integrated into workflows. This proactive approach helps address issues and allows employees to focus on innovation. However, successful implementation requires strong foundations and rebuilt workflows. Many AI projects may fail, with predictions that 40% of generative AI initiatives will be canceled by 2026 due to misunderstandings. Clear objectives are essential to ensure AI is not pursued for its own sake.

Understanding RFP Processes Beyond Price

RFP processes involve more than just pricing; they emphasize support, customer service, and partnership. Companies evaluate solutions by considering features and integration. Ivanti stands out by offering comprehensive solutions that adapt to business needs, prioritizing client feedback and future planning to build strong partnerships.

Latest Security Updates from Mozilla, Adobe, and Microsoft #patch

Mozilla releases Firefox 1.45, fixing 16 vulnerabilities, while the older ESR version 15.30 addresses four. Adobe updates critical vulnerabilities in InDesign, Photoshop, and Illustrator. Microsoft also updates various Office versions, tackling critical vulnerabilities and known issues in SharePoint and SQL Server. This month sees a decrease in overall vulnerabilities, emphasizing the importance of keeping applications updated.

Essential Updates for Server 2008 and 2012 #shorts #patch

Servicing stack updates for Server 2008 and 2012 require users to remain current to avoid operational impacts. Development tools also receive necessary updates, prompting action from development and operations teams. Key updates for Azure Monitor and Microsoft Visual Studio emphasize the importance of team engagement. The content also addresses the end of life for certain services, highlighting the need for awareness and preparation.

The Rise of Experience-Level Agreements (XLAs) in Practice: A Deep Dive into ITSM Transformation

For decades, the backbone of IT Service Management (ITSM) has been the Service-Level Agreement (SLA). While effective for tracking the nuts and bolts of IT delivery, SLAs have one critical blind spot: they say little about how users actually feel about their IT experiences. This is where Experience-Level Agreements (XLAs) and Digital Employee Experience (DEX) fill in the rest of the picture.