Operations | Monitoring | ITSM | DevOps | Cloud

SAP

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AIOps as a time, quality and customer enabler

Time is precious and not for sale. Or is it? UMB AG, a leading Swiss IT service and managed services provider, takes the opposite view. Under the company motto "Creating Time", UMB provides its customers with more time which they use for their core business instead of IT administration. A core UMB service is complete support for SAP landscapes, be it on premise, in the UMB data centers or in the cloud. Here, UMB has relied on the artificial intelligence of the Avantra AIOps platform for a good five years in order to manage both its own SAP systems and its customers' as efficiently as possible.

What's new in Avantra 23.2

It’s my pleasure to announce that the newest version of Avantra, 23.2, is now available for download through our customer hub. In this release we’ve focussed on bringing performance enhancements and usability improvements as well as enhancing our platform extensibility experience and bringing new automation templates to remove some of the mundane tasks that we know SAP operations teams get stuck doing rather than spending time on the more important stuff.

3 themes from Sapphire 2023

SAPPHIRE 2023 marked another significant milestone, leaving a lasting impression in the books. Returning to the Orlando Convention Center, the event had that ‘SAP energy’ we’re used to as thousands of like minded individuals congregated to exchange experiences, delve into SAP's upcoming plans, and foster valuable connections. Going beyond the walls of the convention center, SAPPHIRE extended its reach into the surrounding areas of Orlando.

Sapphire 2023 - the key 3 imperatives for business leaders

With the 34°C / 104°F heat and a far cry from the 18°C / 64°F I returned home to, it was time to reflect on SAP Sapphire Orlando 2023, the trade show that was the first, in my opinion, post pandemic Sapphire since 2019. Over 13 thousand business leaders, partners and SAP staff descended on the Orange County Convention center in Orlando, Florida to discuss and debate all things SAP. So what were the key takeaways from my side?

Revolutionizing SAP observability: The Elastic-Kyndryl partnership

Across industries and geographies, businesses rely heavily on Systems Applications and Products (SAP) systems. These powerful and versatile systems streamline operations and manage critical data spanning areas like finance, human resources, and supply chain. However, the real-time monitoring of these systems, with an in-depth understanding of performance metrics and quick anomaly detection, is paramount for smooth operations and business continuity. It's here that our unique offering steps in.

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Agent and agentless: An ongoing battle

Observability of an SAP environment is critical. Whether you have a large complex and hybrid environment or a small set of simply architected systems, the importance of these systems is probably crucial to your business. Just thinking about system outages keeps us up at night, let alone the pressure of system performance, cross system communication and proper backend processing.

The rise of hybrid - launching Avantra editions

When we introduced Avantra Enterprise edition in 2021, we envisioned a world where we could interconnect enterprise observability, sophisticated workflows, and our advanced automation engine. By combining these three capabilities, we believed we could create a self-healing SAP environment which could identify problems and needs, route them to the right approver or expert, and automate problem resolution as well as complex project runbooks.

Avantra SAP security FAQ

We understand the importance of security when it comes to your SAP system(s) within your organization. As cyber attacks continue to become more successful, it is essential to have a process in place. Below are several frequently asked questions regarding security to provide some insight on our approach and how Avantra can help you navigate through this journey.