Edinburgh (UK) – January 27 2020 - One of the UK’s leading Managed Technology Service Providers, OryxAlign, has chosen SolarWinds® Passportal to automate and provide secure password management for its client base. OryxAlign delivers managed technology services across multiple sectors throughout the UK & Europe, and its clients include major British brands such as Ella’s Kitchen and Jellycat, as well as the UK’s largest commercial property landlords.
OryxAlign has been using the SolarWinds® Remote Monitoring and Management (RMM) platform for several years, which has underpinned its managed service provision. SolarWinds RMM provides a 24x7, 360-degree view of device/end-point health and performance across their entire client portfolio.
OryxAlign is constantly looking for new innovative tools and applications to further automate processes, increase efficiency and improve end-user experience. The adoption of SolarWinds® Passportal & Documentation Manager, a unified set of secure self-serve password management and privileged client knowledge management tools, further enhances OryxAlign’s service offering whilst addressing risk and compliance requirements. OryxAlign’s clients now have the facility to achieve direct and immediate control and secure password management, without placing undue burden on the OryxAlign Service Desk.
“We’ve doubled in size and matured significantly as an MSP over the last three years – and are now a team of more than 75 people, spanning three locations. With a strong focus on innovation and automation, we’re always scanning the horizons for new and exciting technology which can show improved operational efficiency whist delivering value to our clients,” said Carl Henriksen, Founder & CEO of OryxAlign. “The adoption of SolarWinds Passportal provides an additional layer of automation and security for our clients. We’re particularly happy about the self-serve element of the application, which will reduce the number of support requests and empower the user.”
SolarWinds Passportal provides MSPs with easy-to-use password management and privileged client knowledge management tools in a singular console. Products are delivered both self-serve and via a Password Management as a Service (PMaaS) model, which allows an IT service provider to deliver a rebranded service offering to alleviate the password management pains and struggles their clients endure. Specific capabilities include secure password and documentation management for rapid access to the privileged information needed for effective support, and self-service password reset to deliver a more secure and automated experience. The GDPR-compliant, SOC 2 Type 1 certified products are designed to easily integrate with third-party solutions that MSPs already use.
“For many MSPs, effective password management is a complex and time-consuming task, but it’s crucial for reducing risk,” said John Pagliuca, Executive Vice President, SolarWinds MSP. “As with all SolarWinds tools, the SolarWinds Passportal suite was designed from the ground-up for MSPs. With a purpose-built open framework, it integrates with the tools that OryxAlign—and all of our other customers—are using. It takes very little effort for cybercriminals to target businesses through password mismanagement, so specialised tools like password management and privileged information management are critical for today’s MSP.”