Exploring Options for Incident Management: A Comparison of PagerDuty and Other Tools Effective incident response is crucial for managing operational issues and resolving them in a complex technology environment. With the increasing complexity of systems built from numerous services, it is important for companies to have a way to keep these systems running smoothly.

Experiencing failure at scale is as the popular Marvel character Thanos would say “Inevitable”. Memory leaks, software or hardware or network I/O failures are just a few. It’s a problem of simple mathematics, the probability of failing rises as the total number of operations performed increases. With each component used to scale the application, the failure quotient increases. So how do you tackle this so-called “Inevitable” problem that comes with scaling?