Operations | Monitoring | ITSM | DevOps | Cloud

August 2024

On-Call Rotations and Schedules: A Guide for 2024

In an increasingly connected world where businesses operate around the clock, the importance of having an effective on-call system cannot be stressed enough. With technological advances and the expectation of immediate attention to business-critical issues, creating a reliable on-call rotation and schedule is essential for ensuring operational continuity. This comprehensive guide will walk you through the various aspects of on-call rotations and schedules that you need to consider for 2024.

Customer Advisory Boards: How to Make Them Work

If you’ve been wondering about setting up a Customer Advisory Board (CAB) at your company, you’re not alone. Many companies, including our product team here at Zenduty, have found them incredibly valuable for getting direct input from clients, shaping product roadmaps, and building stronger relationships. Let’s dive into what makes a CAB effective, drawing from some real-world experiences shared by some of the best in the business.

Battle-Tested Reliability Strategies - Incidentally Reliable with Abhishek Ghosh

We dive into the trenches with Abhishek Ghosh, a veteran who has led SRE teams at Pinterest, and now at Cribl. He shares gripping war room stories from Pinterest, strategies for maintaining uptime, insights into the role of AI in observability, and more! Discover the future of SRE and learn how to navigate the challenges of digital reliability. Tune in to gain valuable lessons from one of the industry's leading experts.

Tutorial: Integrating Grafana with Zenduty

Zenduty is a distributed, end-to-end major incident management platform for production engineering teams, that helps you minimize downtime, implement scalable incident response processes and institutionalize site reliability within your organization. Grafana is a multi-platform open source analytics and interactive visualization web application. It can produce charts, graphs, and alerts for the web when connected to supported data sources.

Tutorial: Integrating Prometheus with Zenduty

Zenduty is a distributed, end-to-end major incident management platform for production engineering teams, that helps you minimize downtime, implement scalable incident response processes and institutionalize site reliability within your organization. Alertmanager is a powerful component of the Prometheus ecosystem designed to handle alerts. It manages alerts by deduplicating, grouping, and routing them to the appropriate receiver integrations such as email, Slack, or custom webhooks.

Purpose and Goals of Daily Stand-up Meetings

Stand-up meetings are a cornerstone for any engineering team. When done right, they can make a huge difference in keeping everyone on the same page, fostering collaboration, and building a strong team culture. However, getting them right can be a bit tricky. Drawing from our own experience of running engineering stand-ups at Zenduty, and insights from some of the best engineering managers in my network, I'd love to share some tips and insights on how to make your stand-ups effective.