If your company has more than a few employees, and if even one of you is the designated “IT guy,” you’re already applying ITSM in a small way. But as your company expands, you need to bring in more mature processes to derive the most benefits from your ITSM investment. Therefore, effective IT sinervice management has become vital to guarantee long-term success.

Success is what every business envisions. Yet, this journey definitely isn’t linear or straightforward. As a company looking for success, you probably focus on marketing your product and closing as many sales as possible. But what do you do after that? Does your journey end there? Engaging with customers does not end with the sale. Assuring customers benefit from your product and collaborating with them to provide the greatest possible service is a long-term commitment.

The IT department plays a significant role in determining the long-term success of any business organisation. It needs to boost performance, manage risk, and anticipate issues, all while controlling expenditures for software, hardware, and cloud solutions. IT service management is the best way to achieve all these goals and enhance competitiveness in today’s ever-evolving market. How do the organisations keep track of their IT service management systems and processes?

IT Service Management tools are software solutions used to accelerate the tasks and workflow automation associated with managing and delivering effective IT services. ITSM refers to how IT is used in designing, delivering, proving, producing, and managing IT services. Hence, ITSM is more than just your helpdesk tool.

ITSM refers to IT Service Management, which simply encapsulates the activity performed by an organisation to maintain sustainable information technology infrastructure. It is designed to streamline IT services workflow and thus, increase productivity. Furthermore, it includes the set of IT policies, processes, and practices to pull it together in order to align the IT services with the business needs and objectives.

The pandemic may have accelerated the need for enterprises of all sizes to move towards digital transformation, but the need for cyber security has existed since before. However, with new actors or hackers, malicious software has also evolved and expanded the cyber threats to a larger attack surface. While enterprises need robust digital solutions, implementing them may make your enterprise more vulnerable to security threats.

Have we often heard phrases like ‘The Customer is King’ and ‘The Customer is Always Right? These phrases have undoubtedly been around for a while but are they still pertinent in this dynamic sales and marketing environment? When you refer to your customers as kings, you inherently place them on a pedestal, a place of high regard. And more often than not, this can cause issues. As yourself, would you be able to relate to a king or a friend?

As businesses grow, the support teams often struggle to keep up with increasing workloads. There is often more than one issue, service request, or customer query that needs resolving, and the staff can be under-equipped to attend to them in real-time. Hence, it is vital to ensure that your IT support staff should be able to maintain high levels of productivity, swiftly address customer demands, and efficiently manage all incoming support requests.

With the covid-19 pandemic, the demand for broadband communication services has soared and experienced a 60% increase in internet traffic compared to before the crisis However, with prolonged times spent at our homes during the lockdown, continuous network connectivity has become the need of the hour for the entire world.

Chances are you have a marketing team to draw in new sales, a content team to put out interesting content, and a sales team to close new customers. But do you have a team to ensure that your customers are happy? After all, happy and loyal customers make a successful business. And this is why you need a Customer Success team.

Before the pandemic, assets were managed through a spreadsheet or a register and were managed manually by the Asset Manager/IT Agent (in some cases). When the pandemic forced people to work out of their homes, assets management became complex. Manual allocation of assets, monitoring software licenses and upgrades, and keeping track of assets were tedious. It became impossible to manage remote assets without using an asset management solution.

With the constant shifts in the IT landscape, your IT teams must remain agile and adaptable. While it can be incredibly beneficial for a large organization to have in-house IT talent who can manage your IT infrastructure, many are unaware of how difficult it is to maintain that expertise. Whenever you’re responsible for minimizing the downtime of your business-critical services, you need to consider whether your in-house IT resources are up to the job.

Let’s admit it, we all know that it’s a customer’s world. Today, everything is available to customers at the click of a button. Can you believe that there was once a time when there was just one service provider? Now, as many players have entered the market, it’s no longer sufficient to provide a single service. And if you don’t keep up with your customer’s needs, they’ll just move on to the next company.

IT infrastructure was often thought of as the support system of organizations. Before 2020, most IT-related investments were planned to keep up with the competitors or technology. However, these plans were executed only if the yearly budget allowed it. Covid-19 was an eye-opener for such organizations. The pandemic made businesses realize that IT was no more a support system. It was holding up the business and, in some cases, saved them from going out of business.