Operations | Monitoring | ITSM | DevOps | Cloud

February 2022

What Are the Benefits & Best Practices for IT Asset Management?

It is a fact that companies need to manage their assets effectively for smooth functioning of the firm. An IT asset management tool looks after the financial and technical needs of an asset and monitors its life expectancy, usage, and integration with other existing software. The real-time tracker feature in IT asset management solutions provide a company with basic information about the assets, like where the assets are located, who the current users of the assets are, how the assets are being used, etc.

Helpdesk Overview | Infraon Helpdesk - Powering Customer Success and Customer Support Automation

An Affordable & Easy-to-Use Helpdesk. Helpdesk software serves as a contact point for customers and employees with questions, complaints, and other concerns. While its definition may vary from organization to organization, there seems to be a common ground that it is used for IT support. Others have used it to refer to customer support or software used to provide customer support. The bottom line is about empowering people to seek help.