Operations | Monitoring | ITSM | DevOps | Cloud

Last week, we were very excited to host our second virtual customer workshop! We’d received so much positive feedback on last year’s debut that we knew we had to do it again. Using the digital conferencing app Gather Town, we were pleased to welcome 89 attendees from 13 different countries to our virtual “SquaredUp Town”.

Sumo Logic Mo Copilot is a natural language assistant that helps first responders derive insights from logs and resolve issues faster using contextual suggestions and plain English queries. It has been in preview since May 2024 with dozens of customers. Choosing a foundation model was a critical step in its development. Let’s explore our high-level requirements for Copilot, the role of foundation models and the rationale for standardizing on Amazon Bedrock.

Last month, web performance experts from leading brands joined an exclusive session with the Catchpoint product team to explore new features and future enhancements in WebPageTest and Catchpoint Internet Performance Monitoring (IPM). This post shares highlights from that session.

In most organizations when there’s an issue with Microsoft Teams Phone, “who you gonna call” is corporate IT. But Teams Phone brings unique challenges to troubleshooting and managing the user experience that IT isn’t necessarily equipped to face. A few key tools and capabilities can make all the difference.

We increasingly depend on ethernets, servers, wireless routers, and other network infrastructures. People are attached at the hip to glowing, rectangular screens in their pockets. We use these devices for entertainment, shopping, directions, communication, and getting the new. More importantly, for businesses, we log online to get work done.

There have been significant improvements in Tracealyzer over the last years. If you haven’t tried it in a while—or if you’re just getting started—here are some tips and tricks that can be handy when analyzing your FreeRTOS applications. As you may know, the TraceRecorder library automatically records task scheduling and FreeRTOS API calls using the standard trace hooks in the FreeRTOS kernel.

SLA vs SLO vs SLI, what’s the difference anyway? Workplace success relies on clear expectations to help leaders and employees thrive together. As such, the partnership between customer and provider requires the same clarity to maintain service satisfaction. This is why Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Service Level Indicators (SLIs) exist in the first place.

Microsoft Teams is deeply embedded in many organizations’ workflows, acting as a hub to both communicate and collect information about issues and ongoing projects. However, as with most communication platforms, it can be challenging to context-switch between conversations, tickets, and monitoring data when troubleshooting collaboratively.