Operations | Monitoring | ITSM | DevOps | Cloud

When a website stops working all of a sudden, it could be down, or it could be something more complex. In this episode Sheldon jumps in to help Leon figure out what’s going wrong with his livestream, where they discover an unexpected black hole.

Join Ankit, Payal, and Leon as they explore recent articles about: the impact of unoptimized images on both your customers and carbon footprint; How generative AI can be confident but not correct; and the pros, cons, challenges, and benefits of disconnecting from our technology once in a while.

Most monitoring strategies focus only on what happens inside their applications... but that’s not what your users experience. From your backend to the cloud, through third-party APIs, DNS, CDNs, ISPs, and finally to the user’s device, every link in the chain matters. Without that visibility, you're flying blind when something breaks in your Internet Stack. Catchpoint’s 3,000+ intelligent agents across 100+ countries deliver true end-to-end visibility, capturing every hop, every variable, and every moment of user impact.

Today’s digital delivery models have fundamentally changed, yet many CIOs are still using monitoring strategies built for a world that no longer exists. With Internet dependencies, external APIs, SaaS platforms, CI/CD pipelines, and microservices dominating modern architectures, performance and reliability now hinge on systems IT teams don’t fully control. Traditional, reactive monitoring tools fail to provide visibility into the end-to-end experience. They alert you after the customer has already felt the pain.

200ms is about the speed of a blink of the eye, but it’s the difference between “this site works” and “this site’s broken.” Today’s users expect instant feedback, and that’s why it’s critical to measure from their perspective.

in this episode of our Getting Started With Catchpoint series, Leon walks you through setting up a traceroute test. He covers the various options - the type of traceroute, thresholds, etc and even touches on what you can do with the test data once it's being collected - from smartboards to alerts and beyond.

Join Kelly, Sergey, and Leon as they discuss encryption as a public good, better ways to ship your code, and the impact of not being able to “click to cancel”.

It’s no longer enough for a site to just be available; it had to be fast. If the experience lags, your customers will bounce within seconds. The consequences scale fast: business stops and revenue disappears. You need to monitor performance across the full delivery chain because speed is what keeps users engaged.

In today's digital-centric banking environment, financial institutions must be able to provide seamless and reliable application performance across all digital channels - from a branch to a mobile device. Failure to do so results in real impact to customer satisfaction, trust, and loyalty. Modern banking applications are increasingly complex, running off of internet-centric distributed architectures involving many different parties and services. For these modern tech frameworks, traditional APM tools are no longer sufficient to ensure service reliability and optimal customer experience.

APM tools are great, but they have blind spots; they do not monitor from where your users actually are. There’s a gap between lab-perfect APM tests and real-world experience. There’s a lot that can degrade performance between your cloud environment and your users. If you’re not monitoring that path, you’re missing critical context.