Too often IT teams are stuck being reactive rather than proactive. You react to missing assets, to outdated licenses, to impending audits. But what if you could do more than simply react?

Is your IT service management stuck in the 80s? Modern IT challenges demand a modern approach. Bring your IT service delivery up-to-date with this easy read. We'll walk you through specific ways to help your ITSM operation.

IT Service Management (ITSM) and IT Asset Management (ITAM) have historically been separate disciplines, each providing significant value to the business. ITSM ensures timely delivery of essential services and support for the enterprise, while ITAM discovers and tracks the hardware and software assets for those services and optimizes the overall value, costs, and compliance across the asset lifecycle.

The Society for Information Management (SIM) 2016 IT Trends Study reveals the most common measures of CIO performance include IT's contribution to business strategy (35.5%), IT user/customer satisfaction (31.9%), and the value of IT to the business (29.6%).

Maximizing operational efficiencies, reducing IT costs, and improving service quality and compliance are just a few of the primary concerns for IT organizations looking to improve their efficiency and deliver more strategic value to their companies. This challenge is made more complex when IT Service and Unified Endpoint Management processes are managed manually, or across a number of disparate systems or applications, which can be costly and time intensive in an increasingly complex IT environment.

By using a process-driven IT asset management (ITAM) program to analyze what you own and how you're using it, you lighten your load at audit time by being in command of the information your software and hardware vendors will demand. You also stand to trim your costs by recovering and reallocating underutilized software licenses, buying only what you need when you need it, and making more lucrative agreements with your vendors.