IT Service Management (ITSM) and IT Asset Management (ITAM) have historically been separate disciplines, each providing significant value to the business. ITSM ensures timely delivery of essential services and support for the enterprise, while ITAM discovers and tracks the hardware and software assets for those services and optimizes the overall value, costs, and compliance across the asset lifecycle.

While these two practices are usually implemented in separate areas of the organization with different business objectives and goals, their processes and data are highly interrelated. But when IT is structured along operational silos, gaining visibility and automating manual processes across the entire IT landscape is often a challenge. There are separate teams, tools, and objectives that limit information and data sharing keeping ITSM and ITAM practices isolated from one another.