Maximizing operational efficiencies, reducing IT costs, and improving service quality and compliance are just a few of the primary concerns for IT organizations looking to improve their efficiency and deliver more strategic value to their companies. This challenge is made more complex when IT Service and Unified Endpoint Management processes are managed manually, or across a number of disparate systems or applications, which can be costly and time intensive in an increasingly complex IT environment.

The key to achieving a strong IT Service and Unified Endpoint Management solution is a single, unified system, containing all of the information for all of an organization’s IT services and its hardware and software inventories, and providing a single solution through which to address incidents and deploy software packages to their end users. Not only does this help ensure that the organization becomes more competitive overall, it also significantly improves the day-to-day administrative processes, such as:

• Handling incoming incident and service request calls
• Managing service desk workload
• Updating end users on ticket status
• Preparing and deploying software packages
• Maximizing end-user uptime, ensuring they are managed as efficiently as possible