Fragmented insights. Limited visibility. Unreliable solutions. For too long, traditional IT tools have not just failed – they’ve actively sabotaged both IT departments and businesses at large. These antiquated systems drain high-value engineering resources, crush frontline support teams, and turn problem resolution into an endless, futile struggle. In an age where AI reshapes entire industries overnight, clinging to these traditional IT approaches border on organizational malpractice.

In the past, IT was viewed primarily as a facilitator for business operations, overseeing systems, software, and applications essential to technology-driven enterprises. However, a new strategic approach has emerged that has transformed how organizations manage their IT services.

IT modernization is imperative to an agile, productive, citizen-centric, and cost-efficient government. It’s also codified as a key objective of many mandates and guidelines. But as mission-critical as IT modernization initiatives are, they are also fraught with risk and operational challenges, including: To overcome these barriers to streamlined IT operations, government leaders should rely on artificial intelligence for IT operations (AIOps).

Financial services companies enable a steady stream of intricate transactions—all of which are underpinned by an increasingly complex array of systems, services, and applications. Many forward-looking financial institutions have evolved to include multiple clouds, hyper-converged infrastructures, virtual machines, and containers to house massive quantities of transactional data and processes.

Financial services firms face a multitude of complex IT challenges. Banking is a 24×7 affair, and firms must ensure their infrastructure is “always on” — consistently running at the highest efficiency and reliability. Banking customers also expect frictionless experiences across mobile and digital banking services. Slow application response times and service outages are simply not an option. Commercial banking is also competitive.

ScienceLogic, a leader in automated IT infrastructure monitoring and AIOps, has won the “Best AIOps Platform” award in the seventh annual AI Breakthrough Awards! Run by Tech Breakthrough, a leading market intelligence and recognition platform for today’s most competitive global technology markets, the awards highlight some of the world’s most innovative artificial intelligence (AI) companies, technologies, and products.

Each year, financial services organizations handle billions of transactions, through which trillions of dollars of commerce flow. Customers expect key services, from online banking and cash transfers to payroll services, to be available around the clock, just as they expect their assets, data, and identities to be kept secure. Meanwhile, financial institutions themselves must be able to maintain ongoing communication with clearing houses, stock markets, payment processors, and other relevant parties.

Congratulations to Dave Link, CEO and founder of ScienceLogic for being named a 2024 MeriTalk Cyber Defender! Each year, MeriTalk celebrates outstanding leadership in cyber innovation within the federal government IT community. The prestigious Cyber Defenders Awards honor government and industry individuals who are at the forefront of safeguarding government systems from complex cyber-attacks, leading cyber modernization progress, and driving our nation’s cybersecurity.

Savvy organizations are embarking on a journey toward Autonomic IT to better manage their IT environments, particularly as hybrid configurations grow in popularity and are accompanied by greater complexity. Driven by AI and automation, Autonomic IT can help organizations optimize resource allocation, improve the effectiveness of maintenance efforts, avoid downtime, and keep end users happy.