As companies prepare for the workforce to return to work, a myriad of decisions must be made. Return to work policies must encompass a full understanding of the needs and questions of its employees. The other top need is a true assessment of safety as it relates to COVID-19. How does the new place differ from one that is familiar? From the perspective of the employee, there may be sentiments of fear, uncertainty, and reluctance.

Managed Service Providers (MSPs) in IT have the unenviable task of hastening the digital transformation in companies, especially during these trying times. It becomes even more onerous, considering that the hardest-hit segment of Small and Medium Businesses (SMBs) are their major customers. According to the Global State of the MSP report, cloud migrations and security are expected to be the top drivers of MSPs growth for MSPs in 2020.

ITOM or IT Operations Management is an umbrella term that covers all activities involved in the setup, design, configuration, deployment, and maintenance of the infrastructure that supports business services in an organization. Simply put, ITOM is how the IT landscape is managed in your company. From network security, configuration, and monitoring to devices, applications, and personnel, ITOM is what keeps your IT going. Generally, ITOM leverages several tools to manage these activities individually.