How To: SLA Monitoring & Reporting
Are you tired of feeling like you're in the dark about the services you're paying for? Are you getting what you paid for? Many businesses are in the same boat when it comes to Service Level Agreement (SLA) monitoring and reporting. It’s great having an SLA (or Service-Level Agreement) for the provision of a service, but you need to go further to really understand if the standards specified in the SLA are actually being met. That’s where SLA monitoring and reporting comes in.