Join us to discover how HHS modernized IT, giving senior leaders, and front-line managers new tools to support the workforce of today. With ServiceNow® ITSM, HHS was able to accurately report on assets, shorten cycle times, improve quality, and optimize resources. Review the top five key principles for implementation success in a diverse distributed organization.

Modernizing ITSM improved availability and eliminated waste–resulting in massive innovation for digital-era velocity in about eight months.

Learn how HHS achieved success:

• Overcoming challenges faced with legacy ITSM solutions by switching to ServiceNow
• Applying modern information technology to deliver better results to the public
• Harnessing data, accountability, and transparency to make better decisions