ServiceNow: How Performance Analytics is enabling service excellence

ServiceNow: How Performance Analytics is enabling service excellence

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Curious how using Spotlight and Word Clouds can make work better all the time? Join ServiceNow experts – Satish Mallavolu, Senior Manager, Business Intelligence, and Vivek Ambekar, Senior IT Business Intelligence Analyst – as they discuss how Performance Analytics can transform your IT experience.

At ServiceNow, we use our own IT Service Management solution, coupled with Performance Analytics. A critical element in our journey is the ability to continually improve operations by setting clear goals and measuring Key Performance Indicators (KPIs) against our goals. Performance Analytics offers unique capabilities and advantages in providing actionable insight and real-time trends of KPI performance. It also enables persona-based views of the information to all stakeholders in our organization – from our operations staff to our CIO.

In this webinar, you’ll learn:

  • How we use Performance Analytics to increase operational visibility
  • How we are improving service performance and elevating our own IT service experience
  • Best practices and recommendations from ServiceNow experts, based on our own learnings

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