To truly become customer-obsessed, you need to understand what new technologies and customer service experiences will come to seem normal for your customers in five years. Many of these technologies require new organizational models, as well as new metrics for measuring success—changes that will take time and careful planning.

Join our guest speaker, Ian Jacobs from Forrester Research, for a highly engaging presentation to:

• Discuss technologies and strategies that will help you transform customer care
• Get ahead of your customer’s expectations