In the age of digital transformation, customers place high expectations on the availability of digital services they interact with. To succeed in today’s landscape, IT teams need to identify service disruptions before their users do. How do you manage IT complexity and ensure services are always available for customers?
Industry-leading managed service provider, mindSHIFT, a Ricoh company, delivers world-class IT Services to large enterprises. By integrating LogicMonitor with ServiceNow’s ITSM and CMDB product suites, mindSHIFT has attained increased agility, improved the availability of IT services, and developed a mature and robust IT Service Management system.