Operations | Monitoring | ITSM | DevOps | Cloud

For years, Application Management/Maintenance Services (AMS) have been the go-to solution for IT leaders trying to keep their business applications stable and running. The AMS pitch was simple: Hand over your apps to us, and we’ll manage and maintain them for you! And for a long time, that model has delivered promising results. It allows internal teams to focus on innovation while service providers handle the operational heavy lifting.

For many years, uptime and availability have been basic standard measures of server health monitoring. But if a server is up and responding to a ping or HTTP request, does that really mean that all is well? In reality, uptime and availability alone often provide a false sense of security. A server can be technically “up” while being seconds away from a crash, running out of memory, operating with an expired license, or silently failing critical updates.