It is not exactly a secret that Citrix deployments can be complex, and like any complex system, things may occasionally go wrong. When that happens, it is important to restore the system to a functional status as quickly as possible and avoid a prolonged outage. That being the case, IT pros who are tasked with maintaining their company’s Citrix deployments should consider their plan for addressing an unanticipated problem.

Healthcare organizations that deploy Epic to support the patients that they see every day have a responsibility to ensure that Epic is always online and performing well. Take for example, a hospital that uses Epic for all its patient services to keep the patients healthy and to ensure their safety Epic needs to be online 24×7. Monitoring and troubleshooting both the underlying infrastructure and Epic are critical to ensuring patients get the care they need.

Troubleshooting Citrix XenApp and XenDesktop logon duration is challenging because it’s a complex process, it’s asynchronous, meaning multiple things are happening simultaneously, and it’s also variable. Some logons will have 33 sub-steps in the process, and others will have more than 50. Any technology that doesn’t offer visibility into all the sub stages can only show that there is a general problem and not the true root cause of the issue.