Operations | Monitoring | ITSM | DevOps | Cloud

Being responsible for the reliability of services people count on every day isn’t easy. Customers expect everything to work, all the time, and when it doesn’t, someone has to answer for it. Whether you need to get yourself out of bed at 3 a.m. or step away from a family dinner, your job is to quickly diagnose the problem and fix it to ensure your operations get back up and running quickly before customers notice. But it doesn’t always go like that.

Today, we’re introducing Paige, PagerDuty’s SRE Agent. Built on over 16 years of operational data, Paige works as a member of operations, engineering, and DevOps teams, coordinating signal intelligence, incident management, and automation. Paige learns from every incident, so every incident improves the next response. Each resolution is written back into shared memory, making every response sharper than the last.