The financial services industry has been under increasing pressure during the past several years to view operational resilience and their risk management postures as being symbiotic in the wake of rising operational incidents and increasingly frequent security threats.

Today’s user journey is much more complicated than ever and has completely changed the perception of how business critical functions are managed and maintained to support customer expectations for flawless digital experiences. The journey that users take when visiting your website will vary depending on your business model. An e-commerce site, for example, might involve user interactions that go from product selection to shopping cart to payment transaction.