Operations | Monitoring | ITSM | DevOps | Cloud

How many times has your team stared at a dashboard, pointed to a spike, and asked a question that charts alone can’t answer? “What was the real impact of that deployment?” “Why are our Kubernetes pods in the us-east-1 cluster suddenly crashing?” “Are we wasting money on overprovisioned servers?” Answering these questions is the real work of operations and SRE.

The 2 AM pager alert. For anyone in Ops, SRE, or IT administration, those words trigger a familiar sense of dread. An alert has fired. Is it a real fire, or another false alarm waking you from a dead sleep? The pressure is on. Every minute of downtime costs money and reputation, but troubleshooting a complex system when you’re sleep-deprived is a Herculean task.