Operations | Monitoring | ITSM | DevOps | Cloud

For SREs juggling multiple services, third-party dependencies, and constant alerts, a critical service slowdown can quickly turn into chaos. APM Dashboards may show everything is fine, yet users are still experiencing problems. That gap—between application telemetry and real-world performance—can turn a five-minute fix into a two-hour war room. ‍

We are thrilled to announce the availability of Mezmo’s AI-powered Site Reliability Engineering (SRE) agent for Root Cause Analysis (RCA)—a truly transformative leap forward for engineering and operations teams included in your existing subscription at no additional charge. We are paving the way for a new era of observability, moving beyond passive, reactive monitoring to a world of proactive AI-driven observability.

Active Telemetry is the evolution in how organizations collect, process, and use observability data. In traditional observability, telemetry is passive: systems emit logs, metrics, and traces that are stored and visualized after the fact. This model worked when systems were simpler and changes were predictable. But in today’s world with distributed microservices, Kubernetes, and AI workloads, passive telemetry can’t keep up. Active Telemetry changes that.