Operations | Monitoring | ITSM | DevOps | Cloud

When I started working in IT in the last 90’s, IT performance was always measured by the health of infrastructure: CPU utilization, network latency, server uptime, and for many organizations, little has changed in the last 30+ years. We became very good at keeping systems alive, yet users still struggled to get work done. That disconnect is exactly why Digital Employee Experience (DEX) has emerged as a critical discipline. But DEX on its own is not the end goal.

Digital employee experience isn’t just a nice to have anymore. In hybrid, SaaS heavy IT environments Digital Employee Experience (DEX) is where productivity can live or die. Employees don’t care whether the culprit is Wi‑Fi connectivity, CPU/RAM load, poor battery life, or a misbehaving cloud app. They just know work got harder.

When I read about the Vercel breach tied to a Context AI compromise, I wasn’t surprised. I’ve been talking with customers for a while now about how AI was going to introduce a new kind of supply chain risk. This is exactly what that looks like. What stands out to me is how familiar the pattern is. We saw it with open source, then again with SaaS, and again with cloud.