Operations | Monitoring | ITSM | DevOps | Cloud

A BGP session goes down because a transit provider exceeded the maximum prefix limit. How do you find the root cause — fast? In this 10-minute demo, we walk through two approaches using Kentik AI Advisor. First, we troubleshoot step by step using natural language: asking AI Advisor to identify the affected interface, check for interface flapping, and review syslog messages until we find the maximum-prefix violation. Then we show how custom network context and natural language runbooks let AI Advisor do the entire investigation autonomously — following the same four steps a senior engineer would.

In this demo, we use Kentik AI Advisor to troubleshoot a real-world BGP misconfiguration that brings down a peering session with a transit provider. You’ll see how AI Advisor works both as a dedicated page and as an in-portal overlay, using natural language to identify the affected interface, correlate SNMP and syslog data, and pinpoint a maximum-prefix issue as the root cause. Then we accelerate and standardize the workflow with custom network context and AI-powered runbooks, so every engineer can troubleshoot BGP alerts like an expert.