ITOps and DevOps are technology management practices that have been around long enough that anyone in IT should have a good grasp of what they mean. Here’s our experts’ take on ITOps vs. DevOps.
There are a common set of key performance indicators for incident management, such as MTTR and MTTA. What do these metrics mean, and why are they important?
The managed services provider (MSP) industry is at a pivotal moment in its history. With data management, security, and privacy regulations getting strengthened and added to the books all over the world, and with awareness of the risks associated with those issues on the rise, MSPs must take their role in compliance seriously. Any failure to do so will put individual MSPs at a competitive disadvantage, and incidents involving MSPs will be a stain on the industry’s reputation.
The Great Resignation comes at an inconvenient time for IT leaders. Needing to accelerate plans for IT transformation because of the pandemic, organizations required more digital technology and services to support the shift to a hybrid workforce. Unfortunately, now organizations are struggling to find enough IT employees-with the right skill set-obstructing these digital transformation initiatives.
