As we enter spring 2021, transformational changes continue to impact ITSM. While IT service management embraces these new technologies, most organisations don’t currently have the high-level capabilities to match their ambitions. Freshworks has collaborated with the Service Desk Institute (SDI) to produce a report that determines how IT professionals feel about these new advances.
People are an organisation’s greatest asset. They are also the key to an organisation’s productivity, profitability and reputation. If the well-being of employees is neglected, the whole business is adversely affected. Fortunately, business owners and leaders are beginning to take employee well-being very seriously, particularly in the high-pressure world of ITSM.
It is no secret that the failure rate of IT projects is the biggest worry for project managers. Add to this the impact of the current pandemic. A cursory Google search will present you with reports from Gartner, Statista and many others detailing how the spending in Global IT is projected to go down in 2020 (We still don’t have complete figures for all the financial quarters in 2020) compared to 2019. This is despite the availability of vaccines and the growing number of vaccinated population.
Is your company losing out to your competition because your workforce is unable to be productive? Do your employees lack the right tools and IT support that they need to do their jobs?Is your IT team struggling to meet the pouring demands of your employee IT issues? Are your employees feeling frustrated waiting for their IT issues to be resolved?
