Operations | Monitoring | ITSM | DevOps | Cloud

Last month, Azure + AWS outages spiked global incidents by 250%. Help desks lit up fast. Zero Ticket IT keeps teams steady with proactive updates and instant deflection of those “is it down?” floods.# Don’t miss your 60-second IT news hit.

AI just powered its first cyber-espionage campaign. Resolve’s Ian Coppock breaks it down in Zero Ticket Minute Episode 1. This is why Zero Ticket IT matters: agentic automation detects and contains threats before alerts and tickets explode. New episodes every Friday.

Sean Heuer and Ari Stowe break down “agent washing,” governance, and what it really means for AI to take action instead of just chatting. In this clip from Agents of IT, they share practical ways to spot the difference between chatbots, scripted automations, and true agentic systems that can plan, reason, and execute autonomously. Watch the full episode to hear their perspective on.